roobet games | Privacy Policy and How We Protect Your Data

1

Introduction & Scope

Roobet Games takes your privacy seriously. We believe that respect for members' data and full transparency are the cornerstones of a trustworthy betting platform. This Privacy Policy explains what information we collect, why we collect it, and how your data is kept safe.

This policy applies to:

All users of the roobetgames.ws website.
Applies to Roobet Games mobile app users.
Applies to both registered members and guests, though more detailed data applies to registered members.
Anyone who contacts our customer support.

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This policy was written for the convenience of our Bangladeshi members. In the event of any legal dispute, the English version shall prevail.

2

What Information We Collect

Roobet Games only collects information that is necessary to provide our services and meet legal obligations. The table below outlines what data is collected and why.

Type of Information	Example	Reason for Collection
Identity Information	Name, date of birth, NID number	Age Verification & KYC Process
Contact Information	Email, mobile number, address	Account Registration & Communication
Financial Information	BKash/Nagad number, transaction history	Payment Processing
Activity Information	Betting history, login timestamps	Service Improvement & Responsible Gaming
Technical Information	IP address, device information, browser	Security & Fraud Prevention

3

How We Collect Information

Roobet Games collects information in several ways, but in every case we only collect the minimum data necessary.

Provided Directly: Information you provide directly through registration forms, KYC verification forms, payment forms, and customer support interactions.
Automatic Collection: When you visit the site, technical information is collected automatically through cookies, log files, and session tracking.
From Third Parties: Limited data is received from payment processors and identity verification services, strictly for verification purposes.

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We will never call you or send an SMS link asking for your password or OTP. If you receive anything like this, it's a scam — contact us immediately.

4

Purpose of Data Use

Roobet Games uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

Account Management: For registration, login, password reset, and account security.
Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
Age & Identity Verification: To meet legal obligations and prevent access by minors.
Service Improvement: To analyze your usage patterns and improve the platform.
Responsible Gaming: To identify unusual betting patterns and provide support to members.
Contact: To send important updates, security alerts, and promotional offers (where you have given consent).
Legal Compliance: To meet regulatory requirements and comply with our Anti-Money Laundering (AML) policy.

5

Data Sharing & Disclosure Policy

Roobet Games does not generally share your personal data with third parties. However, disclosure may occur in the limited circumstances described below.

Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions. Although they are third parties, they are bound by strict confidentiality agreements with us.
KYC Service Providers: Trusted third-party services are used for identity verification. They handle verification only — they do not store or use your data.
Legal Authorities: Information may be disclosed in response to a court order, government directive, or a valid request from a law enforcement agency.
Business Transfer: In the event of a company merger or acquisition, your data may be transferred, but the new owner will be bound by this same Privacy Policy.

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We never sell or rent your data to advertising companies, data brokers, or unrelated third parties — that is a non-negotiable principle.

6

Cookies & Tracking Technologies

Roobet Games uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognize you.

Essential Cookies: These are required to maintain login sessions and ensure security. Disabling them will prevent the site from functioning properly.
Functional Cookies: Used to remember your preferred language, theme, and other settings.
Analytics Cookies: Helps us understand which parts of the site are used most. This data is entirely anonymous.

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or placing bets on Roobet Games.

7

Your Data Rights

As a Roobet Games member, you have a number of rights over your personal data. Contact us to exercise any of these rights.

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Right to Access

You can view what personal information we hold about you.

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Right to Correction

You may request corrections to any inaccurate information.

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Right to Erasure

Under certain conditions, you may request that your data be deleted.

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Right to Restrict Processing

In certain cases, you can request that we limit how your data is processed.

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Data Portability

You can request a copy of your data in a portable format.

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Marketing Opt-Out

You can opt out of promotional emails at any time.

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Email us at support@roobetgames.ws to submit a rights request. We will respond within 30 business days.

8

Data Retention Period

Roobet Games does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Account Information: For the duration of account activity and 5 years after closure (as required by law).
Transaction Information: 7 years — in line with international standards for financial institutions.
KYC Documents: 5 years after account closure.
Logs & Technical Information: Up to 12 months.
Customer Support Contact: 3 years.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

9

Security Measures

Roobet Games uses multiple layers of technical and organizational safeguards to keep your information secure.

All data transmissions are protected with 256-bit TLS/SSL encryption.
Sensitive data stored in our databases — including passwords and payment details — is kept in encrypted form.
Regular security audits and penetration tests are conducted.
Automated alerts are sent whenever unusual account access is detected.
Staff access to data is restricted on a need-to-know basis.
Two-factor authentication (2FA) can be enabled on your account.

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No cybersecurity measure is 100% guaranteed. Keep your password strong and never share it with anyone.

10

Protection of Minors' Data

Roobet Games does not knowingly collect information from anyone under the age of 18. Our services are intended for adults only.

Age is verified at registration, and anyone under 18 is not permitted to create an account.
If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
If parents believe their child's data has been collected, they can notify us at support@roobetgames.ws.

11

Privacy Policy Changes

Roobet Games may update this Privacy Policy due to business changes, legal requirements, or service improvements.

For significant changes, you will be notified in advance at your registered email address.
The date of any change will be noted at the top of the page as "Last Updated".
Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
If you do not agree to the changes, you can withdraw your balance before closing your account.

12

Contact Us

Contact us for any privacy-related questions, requests, or complaints.

Email: support@roobetgames.ws
Live Chat: Chat with us directly using the chat button at the bottom right of the site.
Response Time: We typically respond within 24 hours.

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Protecting your privacy is our responsibility — not just because the law requires it, but because your trust matters to us. You are always safe at Roobet Games.

Roobet Games Privacy Policy — Your Data Is Safe With Us

How We Protect Your Privacy

End-to-End Encryption

Your Data Is Never Sold

Transparent Data Usage Policy

Right to Rectification

Cookie Controls Are in Your Hands

Adherence to International Standards

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